Privacy Policy

Last Updated: July 7, 2025

1. Introduction

SnapProduct ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use the SnapProduct service, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

  • Personal Information: This includes information that identifies you personally, such as your name, email address, and payment information (processed by our payment processor, PayPal).
  • User Content: Images and captions you upload to our Service for product creation and image generation.
  • Usage Data: Information about how you interact with our Service, including the prompts you use for generating images, your purchase history, and your generation history.
  • Device and Connection Information: Information about your device, browser, and internet connection.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service;
  • Process and complete transactions, and send you related information, including confirmations;
  • Generate images using AI based on your product photos and prompts;
  • Communicate with you about products, services, and events;
  • Respond to your comments, questions, and requests;
  • Monitor and analyze trends, usage, and activities in connection with our Service;
  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity.

4. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors and service providers that perform services on our behalf, including payment processing (PayPal), storage (Supabase), and AI services (OpenAI).
  • As Required by Law: To comply with legal obligations, such as responding to a subpoena or court order, or to protect the rights, property, or safety of our users, the public, or ourselves.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you;
  • The right to request correction of inaccurate personal information;
  • The right to request deletion of your personal information;
  • The right to object to processing of your personal information;
  • The right to data portability;
  • The right to withdraw consent at any time, where processing is based on your consent.

To exercise these rights, please contact us at ian@symph.co.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your personal information to countries outside your country of residence.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at ian@symph.co.